Appointment & Cancellations
As a courtesy, we give you a reminder call the day before to confirm your appointment. If we do not speak directly to you, it is still your responsibility to remember your appointment. As a courtesy to other clients and technicians, appointments must be canceled 24 hours in advance, otherwise 50% of the service(s) booked will be charged. For no-shows, 100% of the service booked will be charged.
More information about booking appointments and cancellations.
Some Things to Consider
Booking Appointments
Peak hours are late afternoons/evenings and weekends, so please book as far in advance as possible in order to ensure getting the particular time, day and therapist you want.
Therapists
We have both male and female therapist on staff. If you have a preference, do let your choice be known. If you have enjoyed the services of a particular therapist on a prior visit, you may request that person. Do realize that your first choice may not always be available.
Punctuality
Arrive on time or early. If you are late, your treatment time will need to be adjusted since the room and therapist is generally booked after your session. After a treatment, it’s customary to vacate the room within five or ten minutes. However, you are free to spend additional time unwinding in the spa lobby.
Arrival
If this is your first day spa visit, let the receptionist know when you arrive. We will ask you to complete a new-client-questionnaire (and possibly a client intake form for massage to provide us with medical and contact information). This is another reason to arrive early.
Attire
Most people come to our spa in very casual attire – something you can easily slip off. During most treatments, you will wear very little clothing or you will be nude yet completely covered/draped. Other treatments such as hydrotherapy, you will be nude or you may bring a swimsuit if nudity is a concern. Draping is always appropriate and you may freely speak with us about any concerns you may have
Children
Please consider others by leaving small children at home so that you and others may enjoy a peaceful session.
Socializing
When in the spa, be mindful of others receiving treatments by keeping conversations at low volume.
Cell Phones & Pagers
With respect for all other clients attending the spa, please turn off your cell phone or pager while in the spa. Using cell phones during session slows the technician and your service time will be adjusted in order to finish on time.
After Hour Appointments
We are open 8:30 a.m. to 7 p.m.
Observing Our Work
We cannot permit anyone to observe or be in the room with a friend or spouse while they receive services by our technician. The exception to this policy is a parent with his/her child, age 15 and under.
Product Guarantee and Return Policy
We guarantee your satisfaction with our products up to 30 days from the date of purchase. Please let your therapist know when a product did not meet your expectations. A spa credit will be issued. No refunds on repackaged or custom blends. If product is more than 50% used, we will issue 30% refund only.
Gift Certificates & Discounted Prepaid Services
All Gift Cards may be returned for refund less a $25 cancellation/administrative fee. This means we cannot refund a Gift Card until the Gift Card has been physically returned to us. Buyer may use gift certificate after redemption date if recipient has not done so. A $25 handling/service fee will be charged and recipient must be notified either by the buyer or the spa before use.
A refund will be given on Series/Packages. However, the services that were used revert to the single price for each and balance is then refunded after a $25 administrative fee is deducted. We do not refund cash, either a credit card refund on the original card used or a check will be mailed within two weeks.
Returned Checks
For returned check, we charge $40 (each time).
Gratuities
Gratuities are not included in any prices and are always appreciated. Gift cards may or may not indicate a gratuity has been included. For cash, we provide gratuity envelopes at the front desk or they can be added to credit card receipts. What’s customary? 15%-20% of services.
At the end of your visit…
We accept all major credit cards, and local personal checks. Have a Gift Card? Gift Cards must be presented for redemption. They are not replaceable if lost or stolen, and may not be redeemed for cash.
Lunch
Lunch may be ordered for $20, please ask to see menu. Please advise us upon arrival if you desire lunch.
Pregnancy
In many cases, we are able to provide services even during your pregnancy. If you have concerns, please consult with your health care provider to provide you with sound advice concerning the service in question. We have found that if you are concerned about a particular service, then it should not be performed.
Nudity Issues
It is never required that you are unclothed in front of anyone in our day spa. You will be left alone to change or to put on a robe. Our therapists are well trained in the “art of draping” which means that the area of the body they are working on is the only area exposed at that time. They also leave the treatment room before you get up from the treatment. Most people wear nothing in our hydrotherapy and wet room treatments, however, a swimsuit is appropriate if you prefer.
Medical Conditions
If you have any type of medical condition, be sure to mention it when you book appointment. Certain treatments may not be advisable for you.
Cancer Patients
Please be candid with us regarding your treatment protocol. We use seaweed in many of our facials and body treatments. Seaweed is very beneficial for helping chelate the radiation from your body reducing anorexia, nausea and hair loss. Please check with your doctor and provide us with written consent to provide any treatments involving seaweed. It is important that your doctor becomes involved in knowing about all your treatments here.
